Orders & shipping

SHIPPING

Shipping Information

DIOMI orders are delivered Monday to Friday between 9am and 5pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items.

All relevant delivery options available for your order and to your destination will be displayed at checkout.

Shipping Times:

Fedex EXPRESS: delivery within 2-4 days

UPS EXPRESS SAVER: delivery within 2-4 days

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. DIOMI cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

DUTIES & TAXES

We include the cost of taxes and duties in your order, so you won’t need to pay any additional fees.

If you are ordering from within your own customs zone or country/region, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the USA, these are included at checkout.

Order Changes & Cancellation

If you would like to make changes to your order or the arranged delivery time, please contact Customer Service as soon as possible and we will be happy to assist you in any way possible.

If you miss a delivery, we will be in touch with you to arrange another suitable delivery date. If the second delivery attempt is unsuccessful, we’ll return your order to the DIOMI partner for a refund.

We can attempt to cancel your purchase if you change your mind.

Please visit our Returns & Refunds page for further information.

ORDER TRACKING

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant DIOMI partner will aim to dispatch it within 2 business days.

Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date.

If you order from multiple DIOMI partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

CANCELLATIONS

As your purchase will be prepared quickly for dispatch, please contact Customer Service as soon as possible to cancel or make any changes to an order. While we’re unable to cancel an order once it has been processed by a DIOMI partner, we offer a Free Returns service.

Further information on cancelling and returning an order can be found in our Returns & Refunds page.

CUSTOMISED ITEMS

We hope you’re excited to order your customised item! Due to the nature of this order, manufacturing lead times may vary as it is created specifically for you. Please consult the product page for more information on manufacturing times.